ADVICE TO PARENTS ON CONTACTING SCHOOL
School and home working in partnership is always very beneficial to students’ progress and so clear lines of communication are essential.
You can contact school staff in the following ways
- A note in the planner for your child to show the teacher
- Write a note or letter for the child to hand to the teacher
- Email - all addresses are on the web site
- Telephone to speak to the member of staff. It is unlikely that a teacher will be free during the day, but you can leave a message for them to call back.
- Telephone to make an appointment to see a teacher. These meetings will usually take place before or after the school day
- Teachers are very busy during the day so it is not advisable to arrive at the school hoping to see a specific person. If you do arrive without an appointment, the reception staff will find the member of staff and come back to you with their availability.
- On some occasions it may be possible to see a different member of staff. Please note, this person may not be familiar with the child or the situation
In line with our protocols around communication, where a short response is required you should receive a reply within 24 hours, for more complex issues (for example, where information is needed from a number of colleagues) within 3 days.
Email is a very effective means of communication but we appreciate not available to all parents’ and carers.